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Welcome to Aura Nail Lounge in Westcliff-on-Sea, your destination for beautiful nails and relaxing self-care. Our friendly and professional team is dedicated to creating stunning nails that complement your individual style in a stylish and welcoming environment. From classic manicures and luxurious pedicures to gel polish, BIAB, acrylic extensions, and creative nail art, we offer treatments for every occasion. Using quality products and professional techniques, we focus on delivering flawless, long-lasting results. Whether you're preparing for a special event or simply treating yourself, visit Aura Nail Lounge and enjoy some well-deserved pampering.

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Collection and Use of Personal Information by Aura Nail Lounge

Users of our website remain anonymous until they choose to disclose their identity. Information gathered from system logs, such as IP addresses, is utilized for technical server administration purposes. IP addresses are also used for general statistical demographic information, providing insights into the regional origin of connections. Subscribing to Aura Nail Lounge requires the completion of a form, including contact information (e.g., email address) and demographic details (e.g., gender). The provided information is utilized to facilitate necessary communication and tailor content to user preferences.

Cookie Policy

Web browsers may store text files, or \"cookies,\" on users' devices for proper portal functioning, particularly for authorized actions. Cookies do not allow for user identification, and personal data is not processed or stored using cookies. Aura Nail Lounge uses cookies to maintain user sessions, enhance service alignment with user needs, and generate viewing statistics for portal improvement. Users can configure their browsers to disable cookie storage, but this may impact certain website functions.

Detailed Information on Cookies

Aura Nail Lounge employs various types of cookies, including session and persistent cookies, both proprietary and third-party cookies (e.g., Google Analytics, Facebook). Information gathered is used to customize system content, appearance, and other parameters to device and customer preferences and to collect statistical demographic data.

Nail Aftercare Service

Chipped nails within 7 days for gel polish can be reported for a free touch-up within 7 days. A small fee is applicable outside this period.

Privacy Protection Measures

User information is safeguarded through coded sessions, encrypted profile access passwords, and secure storage and processing practices, compliant with UK law.

Disclosure of Personal Information

Certain features of Aura Nail Lounge involve user-generated content becoming publicly accessible. Users have control over the publication of their content after authorization.

Access, Correction, and Deletion Rights

Users have access to a profile page for viewing, modifying, and deleting personal information. Additional requests can be made in writing.

Freedom of Choice

Users can choose the extent to which they engage with features and share personal information. While most features are available without providing personal information, subscription is voluntary and can be terminated at any time.

Questions and Feedback

User opinions, comments, and questions regarding information confidentiality are welcomed and can be directed to Aura Nail Lounge via email or postal address provided.

Personal Data Processing

Legal basis and purposes of processing customer personal data by Aura Nail Lounge are outlined in a separate section.

Information Obligation for Clients

Details on personal data processing, controller contact information, and the scope of data processing are provided to clients.

Scope of Personal Data Processing

Data processed includes name, email, phone number, address, device IP, date of birth, photo, and gender.

Aims and Legal Basis of Data Processing

Processing is performed for contractual, marketing, profiling, research, legal, internal analysis, and system development purposes, as detailed in GDPR regulations.

Profiling/Grouping

Customers may be profiled based on activity, geolocation, gender, usage time, and preferences for targeted advertising, reminders, recommendations, and promotions. Users can object to such processing.

Categories of Recipients of Personal Data

Recipients may include group companies, legal authorities, service providers, subcontractors, and cooperating entities.

Transfer of Data Outside the European Economic Area

Data will not be transferred outside the European Economic Area.

For further details, users can contact Aura Nail Lounge through provided contact channels.\"

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Consent Agreement for Utilising Services At Aura Nail Lounge

1. I acknowledge that by availing myself of the services provided by Aura Nail Lounge, I am expressly agreeing not to request a refund from Aura Nail Lounge after receiving the services. This includes instances where I have changed my mind or am dissatisfied with the results of the nail, manicure, or pedicure services. Recognising the time invested by Aura Nail Lounge in delivering these services, I believe in their ongoing support.

2. Recognising my responsibility for the care of my hands and nails, I understand that I cannot compel Aura Nail Lounge to redo or refund any services if I choose to pull, peel, or accidentally damage my nails.

3. I acknowledge that information about treatment reactions and sensitivities has been provided through informational leaflets or by the salon's technicians. I accept the potential risks, including swelling, irritation, and redness.

4. In the event of any adverse reactions, I agree to return to the salon for professional product removal and not attempt removal on my own. If symptoms persist, seeking medical attention is my responsibility.

5. I expressly absolve the technician/salon from any responsibility in the case of reactions, including those listed above or any other unforeseen reactions.

6. By scheduling an appointment with Aura Nail Lounge, I automatically grant consent for nail and treatment services for myself and my children under 18 years old.

7. I understand the obligation to inform Aura Nail Lounge about any medical conditions, mental health concerns, diabetes, fungal infections, allergies, bruises, or any other relevant issues before the commencement of services.

8. Acknowledging that extending my natural nails significantly beyond their bed length may impact their structural integrity, I understand the potential consequences, such as breakage, peeling, and lifting. In such cases, I absolve Nail technicians and the Salon of any responsibility.

9. I affirm that I am in good overall health and mental clarity to comprehend the contents of this disclaimer.

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Scheduled Arrival and Appointment Punctuality

To enhance your overall experience, we kindly request clients to arrive 10 minutes ahead of their scheduled appointments. This allows ample time for check-in, restroom use, and selection from our extensive array of available colours. As a gesture of consideration for all our clients, we strictly adhere to a punctual appointment schedule. Please note that tardy arrivals may result in the forfeiture of the appointment, and any delayed treatments will be appropriately abbreviated to accommodate the next scheduled client.

Cancellation Policy

At Aura Nail Lounge, we enforce a 24-hour cancellation policy for all appointments, regardless of booking method. Cancellations or rescheduling are accommodated with at least 24 hours' notice. Failure to notify within this timeframe results in a loss of the appointment.

Clients arriving more than ten minutes late risk losing their appointment. Late arrivals may lead to an incomplete treatment, with the client still charged the agreed-upon full value.

Repeated no-shows and cancellations may impact future appointments.

Minors and Students Policy

For individuals under 18 years old, parental consent is required through a signed consent form for any treatments.

While we welcome all students, our discounts are applicable exclusively to students under the age of 18, as individuals beyond this age range are presumed to have established careers and employment.

Consent Forms

Clients are required to complete a consent form every six months, as mandated by our insurance company. This practice is essential for your safety.

Treatment Bundles

Payment for all treatments within a bundle is due in full at the time of purchase. Treatment bundles are non-refundable and non-transferable between accounts. Redemption of all treatments within a bundle must occur within 6 months of the purchase date; any unused treatments after this period will be forfeited. Expired treatment bundles will not be extended.

Gift Vouchers

Gift vouchers are valid for 6 months. Aura Nail Lounge assumes no responsibility for lost, stolen, or damaged vouchers. Gift vouchers are non-exchangeable for cash or other vouchers. While no change will be given, any remaining balance will remain on the voucher until its expiry date.

Lost Property

Clients are advised to take care of their belongings while at Aura Nail Lounge, as we cannot assume responsibility for any lost or damaged items.

Nail Aftercare Service

Should you experience chipped nails within 7 days for gel polish, please report it with a photo to our email, Facebook page, or Instagram page. We will provide a free touch-up on the affected nails within 7 days. A small fee will be charged for issues reported outside this period.

Privacy

Your privacy is of utmost importance to us, and we are dedicated to upholding the confidentiality of any personal information collected. We do not share your personal information with third-party organizations and adhere to the principles of UK data protection legislation.

Refund Policy

All purchases are final, and exchanges or refunds are not possible.

Promotions

Throughout the year, various promotional offers may be available, subject to date and time restrictions. Offers cannot be combined, and Aura Nail Lounge reserves the right to cancel promotions at any time.

The Right to Refuse Treatment

We reserve the right to refuse treatment. Disrespect and rudeness toward Aura Nail Lounge staff will not be tolerated. We also retain the right to amend Terms and Conditions as deemed necessary.

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